Reporting

Despite all of our efforts, sometimes you may experience discolored water at your tap. There are many potential causes of discolored water, including a main breaks, hydrant flushing, or excessive demand.

In the event that you experience discolored water or other water quality problems, we ask that you please contact the Water Department at (978) 626-5226.

When reporting a problem, please include your name, address and telephone number along with a description of the problem. In particular, your address is important to help us in identifying a problem in your area.

We appreciate everyone’s understanding and patience when this occurs.